How do I return an item?

If you wish to return an item, it must be returned within 7 days of receipt in the original condition, with the original tags and in the original packaging, then we will exchange or refund you the original price minus the postage cost. You are solely responsible for the cost of returning products to us unless the products are faulty. You are also responsible for the products until they arrive in our warehouse, so we request you obtain proof of postage for the returned goods.

Please note all special order items or custom products, such as those with personalisation or custom measurements are non-returnable and cannot be cancelled once the order has been processed.

If you return an item we request that you include your contact details and a copy of your invoice in your parcel and return in to:

5 Croftland Gardens
Bolton le Sands
Carnforth
Lancashire
LA5 8FB

If you are unhappy with your purchase after it has been used, please contact us. We will require photographic evidence and in some cases products will be returned to the manufacturer. Please note all exchanges and refunds are dependent on the item having been used in accordance with the manufacturer's recommendations. Please allow 60 days for an exchange or refund. This is in addition to your statutory rights.